The E-Commerce Law: obligations for online stores

The E-Commerce Law sets rules for businesses that sell goods or services online to consumers in the Kingdom.

What your store must show

• Your business name, commercial registration number and contact details.
• Clear descriptions of products or services.
• Full prices including taxes and delivery charges, before the customer pays.
• Payment, delivery, cancellation and return terms.

After the order

• Send an invoice and an order confirmation.
• Deliver within the agreed time, or inform the customer of delays.
• Respect the consumer's right to cancel within the period and conditions set by the law and its regulations.

Data and advertising

• Protect customers' personal data in line with the Personal Data Protection Law.
• Electronic advertising must be clearly identified and not misleading.

Practical checklist

1. 1Review your website footer and checkout pages for the required information.
2. 2Publish clear return and privacy policies.
3. 3Keep records of orders, invoices and customer communications.

Check the Ministry of Commerce's current guidance, as requirements and platforms are updated.